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Help Center
Starting & Stopping Service
How to Start or Stop Service
To start or stop service, the person responsible for the account will need to call Customer Service at (510) 668-4299, or visit our main office at 43885 S. Grimmer Blvd., Fremont, CA 94538 at least one business day before the change is to be made.


The following information will be requested:
  • Service address/location
  • Mailing address, if applicable
  • Daytime telephone number
  • Date for the service change to begin
  • Last four digits of your social security number or tax ID number for a business

There is an account establishment field charge of $37.00 if a trip to the field is necessary to start service.