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Help Center
Starting & Stopping Service
How to Start or Stop Service
To start or stop service, the person responsible for the account will need to call Customer Service at (510) 668-4200, visit our main office at 43885 S. Grimmer Blvd., Fremont, CA 94538 or email Customer Service at least one business day before the change is to be made.


The following information will be requested:
  • Service address/location
  • Date to start/stop water service      
  • Mailing address, if applicable
  • Driver's license number 
  • Last four digits of your social security number or tax ID number for a business
  • Daytime telephone number  
  • Email address 


There is an account establishment field charge of $38.00 to start service. After the request is received, a confirmation number will be provided and may be required for future reference.


To start water service, all plumbing fixtures must be turned off.

To stop water service, water may be turned off as early as 8:00 AM, Monday - Friday, excluding legal holidays.