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Service Line Coverage Plan
ACWD customers living in Fremont, Newark, and Union City now have the option to sign up for a protection plan through HomeServe USA, dba Home Emergency Insurance Services (HEIS) in California, that will provide emergency assistance with unexpected repairs to the water line on their property. 

HomeServe USA, a nationwide provider of emergency home repair programs, currently serves 1.5 million customers in the U.S. And Canada and will be working closely with ACWD to ensure that customers have convenient and affordable options for service line protection plans.  Customers choosing to sign up for these plans will have access to an Emergency Repair Hotline that is accessible 24 hours a day, 365 days a year to bring locally based, licensed and insured contractors right to their home for repairs.

ACWD went through an extensive selection process before choosing HEIS as the supplier of a water service line protection service for its customers.  The service is completely optional and it is up to each homeowner to determine if it is right for them.

Service Line Coverage Plan FAQs

Visit the HEIS Website


Contact Us
ACWD Customer Service
ph: (510) 668-4299

HomeServe Customer Service
ph: 1-855-530-8581
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