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Optional Service Line Coverage Plan
Alameda County Water District (ACWD) has arranged for Home Emergency Insurance Solutions (HEIS) to offer Exterior Water Service Line Coverage to ACWD customers. This repair plan from HEIS provides coverage for the service line that brings water to your home from the water meter. While repairs to the water main and water meter are the responsibility of ACWD, individual customers are responsible for repairs to the service line, and some customers have found it helpful to have coverage for these potential costs.

This coverage by an independent company is strictly OPTIONAL and it is not provided by ACWD. It is not funded by the water rates you pay. Regardless of whether you choose to purchase this coverage, rest assured you will continue to receive the same superior customer service you have come to expect from ACWD.

To OPT OUT of any future HEIS mailings, please call HEIS toll-free at 1-855-530-8581 or click here. Please allow 4-6 weeks for HEIS to process your request.

Service Line Coverage Plan FAQs

Visit the HEIS Website

Contact Us
ACWD Customer Service
ph: (510) 668-4200

HomeServe Customer Service
ph: 1-855-530-8581
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