Starting & Stopping Service

How to Start or Stop Service

ACWD services Fremont, Newark and Union City. The person responsible for the account can start or stop service,

By phone: Call Customer Service at (510) 668-4200, Monday-Friday, 8:00 a.m. to 5:00 p.m., excluding holidays.

In person: Visit our main office at 43885 S. Grimmer Blvd., Fremont, CA 94538.

Online: Request new or cancel water service online.

  • Start new water service - all plumbing fixtures must be turned off.
  • Stop my water service  - water may be turned off as early as 8:00 AM, Monday - Friday, excluding legal holidays. PLEASE NOTE: In order to start the Stop Service process, you must have online account access.
  • Email: Email Customer Service.

One Business Day Notice

ACWD requires at least one business day notice (before 5:00 p.m.) for the service start/stop date to take effect.

The following information will be requested:

  • Date to start/stop water service
  • Daytime telephone number
  • Driver's license number
  • Email address
  • Last four digits of your social security number or tax ID number for a business
  • Mailing address, if applicable
  • Service address/location

Account Establishment Field Charge

There is an account establishment field charge of $43.00 to start service that will appear on your first bill. After the request is received, a confirmation number will be provided and may be required for future reference. Customers are billed on a bimonthly basis.