Stop my water service - water may be turned off as early as 8:00 AM, Monday - Friday, excluding legal holidays. PLEASE NOTE: In order to start the Stop Service process, you must have online account access.
ACWD requires at least one business day notice (before 5:00 p.m.) for the service start/stop date to take effect.
The following information will be requested:
Date to start/stop water service
Daytime telephone number
Driver’s license number
Last four digits of your social security number or tax ID number for a business
Mailing address, if applicable
Account Establishment Field Charge
There is an account establishment field charge to start service that will appear on your first bill. After the request is received, a confirmation number will be provided and may be required for future reference. Customers are billed on a bimonthly basis. The current rates and fees can be found on the Schedule of Rate and Fees.