ACWD services Fremont, Newark and Union City. The person responsible for the account can start or stop service,
By phone: Call Customer Service at (510) 668-4200, Monday-Friday, 8:00 a.m. to 5:00 p.m., excluding holidays.
In person: Visit our main office at 43885 S. Grimmer Blvd., Fremont, CA 94538.
Online: Request new or cancel water service online.
ACWD requires at least one business day notice (before 5:00 p.m.) for the service start/stop date to take effect.
The following information will be requested:
There is an account establishment field charge to start service that will appear on your first bill. After the request is received, a confirmation number will be provided and may be required for future reference. Customers are billed on a bimonthly basis. The current rates and fees can be found on the Schedule of Rate and Fees.