ACWD’s Customer Service counter at our Grimmer Boulevard headquarters in Fremont is open weekdays between 9:00 a.m. and 4:00 p.m. and we are available to assist customers who wish to pay their bills and have account inquiries. Visitors are required to wear face masks.
At this time, only the customer counter is open to the public and all public meetings and other business-related to Development Services, Engineering, Groundwater Resources, Water Conservation, and other services continues to be conducted virtually until further notice.
Water service will not be interrupted.
1) Customers dropping off drilling permit applications – preferably, mail in the completed application with any needed payments by check. Alternatively, use front drop box to deposit application and check. Receipts will be mailed upon request only.
2) Customers who have questions regarding drilling permits and applications please call 510-668-4460 during business hours or send an email to Kit Soo.
3) All other Groundwater related questions can be directed to Michelle Myers by calling 510-668-4454.
Learn about ACWD's Groundwater Management Policy and other groundwater management topics.
Find information about groundwater protection.
Find out how to schedule an inspection of permitted work.
Find permit instructions, application forms, and current fees.
Learn about the Sustainable Groundwater Management Act and how it affects ACWD.
Read about the well investigation process and how to request an investigation.
Access information on ACWD's well ordinance and well standards.