Help on Tap Program


Help on Tap - Customer Assistance Program

ACWD recognizes some customers may experience difficulty paying their water bills. Our customer assistance program, Help on Tap, will provide income-qualified residential customers a $40 credit on the bimonthly water service charge.

Your household may qualify if the total income does not exceed the income guidelines according to the chart below. If you feel you qualify, complete and return the downloadable application, or to request an application be mailed to you, please call 510.668.4200. Proof of income is required for approval. Typical ways to verify household income include providing your most recent tax return, Social Security statements, consecutive payments, proof of unemployment, or similar documents. Proof of enrollment by the applicant in Medi-Cal, CalFresh, CalWORKs, or SSI/SSP will be considered as qualifying for the Help on Tap program. For more information income eligibility, please refer to the program application.

If you are eligible for the program, you will be approved for a three year period, after which you will need to re-apply. 

Download Application

Help on Tap Program Application (PDF)

Income Guidelines

Number of Persons in HouseholdTotal Gross Annual Household Income*
1-2$54,800 or less
3$61,650 or less
4$68,500 or less
5$77,600 or less
6$88,950 or less
Each additional person, add$11,350

*Income guidelines are based on the greater of 50% Area Median income or 250% the Federal Poverty Level. Income before taxes based on all current income sources. Total household income must not exceed the income guidelines outlined above to qualify. Income guidelines subject to change.