How do I shut off my water?
The water coming into your home is controlled by the house valve, which can be found ahead of the water spigot in your front yard. (If you live in an older home, the house valve may be located elsewhere.) The valve handle is usually red, grey or green and is shaped like a wagon wheel. Should you ever need to shut off your water, simply turn the house valve clockwise. You will probably want to close the valve if a water pipe in your home ever breaks to prevent water damage and flooding. If you discover that your house lacks water, the first thing you should do is check the house valve to see if someone has accidentally closed it. To open the valve, turn it counterclockwise. To make sure you can readily control the flow of water to your home, you should periodically test your house valve. If it does not turn or spins freely, it should be repaired or replaced as soon as possible. A plumber can do this work quite easily.

Show All Answers

1. How do I shut off my water?
2. What is the bimonthly service charge on my water bill?
3. Whose pipes are whose?
4. What are the white spots left on my car after I wash it?
5. How do I read my water meter?
6. Where is my water meter?
7. How do I start or stop my water service?
8. How often does ACWD replace my water meter?
9. Where can I pay my water bill?
10. What are the options for paying my ACWD water bill?
11. When is my bill due?
12. Why is ACWD just now charging a late fee?
13. Why is the late fee $5?
14. How can ACWD justify the $5 charge?
15. Can the new fees or charges be waived?
16. Are accounts with a payment arrangement charged a Reminder Notice Fee?
17. I mailed my payment before the due date. Why am I being charged a late fee?
18. My payment was deducted from my bank account on/before the due date. Why am I still being charged a Reminder Notice Fee?
19. I didn’t receive the regular bill. Do I still need to pay the Reminder Notice Fee?
20. I didn’t receive the door tag. Do I still need to pay the charge?
21. Why is there a field charge?
22. Why is there a line for the Alameda County Water District on my property tax bill?