Why is ACWD upgrading its online billing and payment system?
We’ve heard our customers – they want more options in choosing how to pay, and greater ease of use, with fewer fees and less paper. This upgrade will provide a number of new and improved payment options without fees, including paperless billing. At the same time, it will make processing customer payments more efficient.

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1. Why is ACWD upgrading its online billing and payment system?
2. When is the change taking place?
3. How will I be affected?
4. Are there fees for paying online?
5. How do I enroll?
6. I don’t want to enroll. Can I still make a payment online?
7. Why do I have to re-enroll in AutoPay or to receive an e-Bill?
8. Why can’t I enroll now?
9. Will I still be able to view my bill from my bank website?
10. What are some of the benefits of receiving my bill electronically?
11. What are some of the benefits of paying a bill online?