How will I be affected?
> Current AutoPay and e-Bill customers will have to enroll in the new system to continue using existing and improved services. In order to make this important upgrade, ACWD must deactivate all current online billing and AutoPay enrollments in July. Customers who wish to use the new and enhanced services will have to re-enroll. We apologize for the inconvenience this may cause, but the new and enhanced services will provide greater ease and convenience for billing and payment options. Thank you for your understanding as we make this important upgrade.

> Customers may enroll in the new online system starting July 9. In order to make this important upgrade with the least disruption to customers, the upgraded system can’t be made available until July 9. Customers can enroll as soon as it becomes available.

> You will need to have your account information to enroll, so keep your current bill for quick reference. To enroll in AutoPay, e-Bill, and other services, you will need your account name and number, ZIP code, and the last four digits of the social security number associated with the account.

Show All Answers

1. Why is ACWD upgrading its online billing and payment system?
2. When is the change taking place?
3. How will I be affected?
4. Are there fees for paying online?
5. How do I enroll?
6. I don’t want to enroll. Can I still make a payment online?
7. Why do I have to re-enroll in AutoPay or to receive an e-Bill?
8. Why can’t I enroll now?
9. Will I still be able to view my bill from my bank website?
10. What are some of the benefits of receiving my bill electronically?
11. What are some of the benefits of paying a bill online?