Why can’t I enroll now?
In order to make this important upgrade with the least disruption to customers, ACWD must make the switch over to the upgraded system within a very short time period. The upgraded system can’t be made available until this switch is made, but customers can enroll as soon as it becomes available on July 9.

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1. Why is ACWD upgrading its online billing and payment system?
2. When is the change taking place?
3. How will I be affected?
4. Are there fees for paying online?
5. How do I enroll?
6. I don’t want to enroll. Can I still make a payment online?
7. Why do I have to re-enroll in AutoPay or to receive an e-Bill?
8. Why can’t I enroll now?
9. Will I still be able to view my bill from my bank website?
10. What are some of the benefits of receiving my bill electronically?
11. What are some of the benefits of paying a bill online?