I received a letter in the mail about this project. What does it mean?

ACWD has successfully installed water meters at approximately 3,300 homes and businesses since March 2021, and now, AMI technology will be rolled out to 86,000+ homes and businesses through December 2023. We will be communicating with our customers throughout the installation process to provide updates, especially when installation is about to begin.ACWD is investing in the future of our community by installing Advanced Meter Infrastructure (AMI), which allows water meters to be read remotely. This technology will allow you to view up-to-date water usage, spot leaks faster, and reduce surprise bills. We will be upgrading or replacing water meters in the communities of Fremont, Newark, and Union City, starting in late-March 2021, and sent you one of the following the letters:

Letters Sent to Residential Customers: You’ll receive a letter at your home informing you about the installation a few weeks in advance.You received a letter informing you that installation in your neighborhood is starting in late March. Here’s what you should know about the installation process:

• Notifications: You’ll receive a letter at your home or business informing you about the installation a few weeks in advance. 

You will also receive two notifications on your doorknob about your meter installation:

○ First Notice: Within 10 working days in advance of the installation

○ Second Notice: Once the work is completed

We may also leave a third notice on your doorknob to reschedule your installation if our installation team has trouble accessing your meter or if a customer side leak is detected. While the third notice is unlikely if your water meter is easily accessible and no issues are found, you will recognize it because it will include information about why your installation needs to be rescheduled as well as a toll-free number to call to reschedule once the issue has been addressed.

• Our Installation Team: ACWD has partnered with Badger Meter and Professional Meters Inc. (PMI) to perform these upgrades. You will recognize them because of their neon green ACWD/PMI uniforms and photo ID badges. Installers will also carry a letter to authenticate their work on the project. 

• CDC Guidelines Followed: The installers are following all federal, state, and county local, state and CDC guidelines as well as local regulations, and we ask our customers to please do the same.The installers are following local, state, and CDC guidelines by performing daily health screenings, maintaining social distancing, and wearing proper personal protective equipment, that includes face masks, to prevent the spread of COVID-19. 

• Clear a Path: Please keep a clear path to and around the meter box, so the installers can easily access and upgrade the meter within a reasonable amount of time. If the installer must move objects to gain access to the meter box, they are not obligated to return them to their original position(s). Please trim any overgrown landscaping near your water meter box to provide easy installer access.Please keep a clear path to and around the meter box, so the installers can easily access and upgrade the meter within a reasonable amount of time. 

• Temporary Water Stoppage: During the one-hour installation process, installers will need to shut off the water — one home at a time. No one’s water will be shut off for more than an hour unless otherwise communicated. Water at your residence will be temporarily turned off — for no more than one hour unless otherwise communicated — for the installation of the AMI device. No further action is required from you. 

• Temporary Water Discoloration: Upgrading your water meter may cause temporary air in your pipes and water discoloration. Your water remains safe and meets or surpasses all state and federal drinking water standards for public health and safety. Please run cold water from a fixture without a screen for about 30 seconds to flush it out. Capture this water and use it for watering plants. 


Letters Sent to Residential Customers: You’ll receive a letter at your business informing you about the installation a few weeks in advance.You received a letter because your facility or place of business needs to schedule an appointment to perform these upgrades within two weeks of receiving this notice. Please call (844) 280-6521 to schedule an upgrade appointment. What you need to know to help us work together to ensure and easy and effective upgrade: 

• Our Installation Team: ACWD has partnered with Badger Meter and Professional Meters Inc. (PMI) to perform these upgrades. You will recognize them because of their neon green ACWD/PMI uniforms and photo ID badges. Installers will also carry a letter to authenticate their work on the project.

• CDC Guidelines Followed: The installers are following all federal, state, and county local, state and CDC guidelines as well as local regulations, and we ask our customers to please do the same.The installers are following local, state and CDC guidelines, by performing daily health screenings, maintaining social distancing, and wearing proper personal protective equipment, that includes face masks, to prevent the spread of COVID-19.

• Identify Installer Contact: Water meters can be located in sprinkler rooms, utility closets, mechanical rooms, warehouse floors or even office spaces, which is why it is beneficial to have someone familiar with the mechanical systems in the building meet with the installers.

• Clear a Path: Please keep a clear path to and around the meter, so the installers can easily access the meter and upgrade the meter within a reasonable amount of time. Please trim any overgrown landscaping near the water meter box to provide easy installer access.

• Temporary Water Stoppage: During the one-hour installation process, installers will need to shut off the water — one home at a time. No one’s water will be shut off for more than an hour unless otherwise communicated. Water at your facility will be temporarily turned off — for no more than one hour unless otherwise communicated — for the installation of the AMI device. No further action is required from you.

• Temporary Water Discoloration: Upgrading your water meter may cause temporary air in your pipes and water discoloration. Your water remains safe and meets or surpasses all state and federal drinking water standards for public health and safety. Please run cold water from a fixture without a screen for about 30 seconds to flush it out. Capture this water and use it for watering plants.

Show All Answers

1. What is AMI technology?
2. What are the benefits of AMI for me?
3. What does the AMI project mean for me?
4. I received a letter in the mail about this project. What does it mean?
5. I received a notice on my door about this project. What does it mean?
6. I received a visual, two-sided fact sheet about the project. What does it mean?
7. Why does ACWD need to upgrade my current water meter?
8. Why is ACWD doing this AMI Project now?
9. When will my water meter be upgraded? How will I know?
10. How can I prepare for my upgrade?
11. Will I need to do anything to sign up to receive my AMI meter upgrade?
12. Can I make an appointment for the upgrade?
13. After my meter was upgraded/replaced, my water was discolored. Is it still safe?
14. Have other water districts implemented AMI?
15. How is ACWD responding to the current drought?
16. Is there a cost associated with these AMI improvements?
17. Will my information be secure?
18. Is AMI technology safe?
19. Is AMI technology a wise investment?
20. Will the AMI technology attach to the current manually read meter or will it be placed somewhere else on residents’ property?
21. How does the new AMI technology work, and how will the meters be read?
22. How will we be able to recognize the AMI technology installers? Will they be wearing ACWD uniforms?
23. Will ACWD be hiring installers locally?
24. How long will the installation take?
25. When will I be notified about when the installers will upgrade my meter?
26. There is someone else that has come to check my newly upgraded or replaced AMI compatible water meter, but they are not from Badger Meter or Professional Meters Inc. (PMI). Who are they?
27. I received a notice of a pre-existing customer leak. What does this mean? Why wasn’t my meter installed?
28. What if my question is not answered here?