What is the penalty for violating the ordinance?

If ACWD determines that a customer is violating the mandatory water use restrictions, ACWD will follow a 3-step process to address the violation:

  1. Written warning: ACWD will send a written warning to the customer via U.S. mail.
  2. On-site notification: ACWD may conduct an on-site visit to determine whether the wasteful use of water is still occurring. If violation of the mandatory water use restrictions is observed, ACWD will attempt to contact an adult at the property to issue a second written warning. A charge for the visit will be billed to the customer’s account.
  3. Termination of water service: If ACWD personnel continue to observe a violation of the water use restrictions more than 48 hours after the on-site notification, it shall be deemed a willful violation of the mandatory restrictions and service may be terminated. In limited cases, flow restrictors may be installed where termination of water service is not feasible. Charges will apply for field visits in these instances.

Pursuant to California Water Code Section 31029, use of water in violation of the restrictions in the Ordinance is a misdemeanor.

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1. How long will the water shortage emergency last and restrictions remain in place?
2. Is drought a result of climate change?
3. How do I take care of my trees?
4. What if I have special circumstances and need to use water for an item that is considered a mandatory restricion?
5. I’m already saving water. What more can I do to conserve? How am I supposed to conserve an additional 15%?
6. What are the maximum irrigation days per week allowed?
7. Why has ACWD declared a water shortage emergency?
8. What water use is prohibited during the water shortage emergency?
9. I understand the days per week that I can water my lawn is limited. How long should I water each day?
10. How did ACWD determine the irrigation schedule outlined in the drought ordinance?
11. I have noticed water waste occurring in my neighborhood, at work, etc. How do I report it?
12. What is the ban on non-functional turf for commercial, industrial, and institutional customers passed by the State of California?
13. What is "non-functional" turf?
14. How do you determine if turf is considered functional or non-functional?
15. Are there exemptions to the non-functional turf ban for commercial, industrial, or institutional properties or HOA common areas?
16. What is a water shortage emergency?
17. When will the water supply emergency go into effect?
18. Does ACWD have water use restrictions due to the drought?
19. How does the water shortage emergency and ordinance affect customers?
20. What are the voluntary water use guidelines set by the ordinance?
21. What if I see someone violating the ordinance mandatory restrictions?
22. What is the penalty for violating the ordinance?
23. What recommendations does ACWD have for landscape irrigation during drought?
24. I have noticed some parks and sports fields being irrigated more than the schedule outlined in the ordinance. Why is this happening?
25. Why is the use of decorative water fountains prohibited by ACWD's Ordinance Declaring a Water Shortage Emergency and Adopting Water Use Regulations, Restrictions, and Guidelines?
26. Do I need to let my lawn dry out? Will my lawn die due to the reduced irrigation schedule?
27. Does ACWD have enough water?
28. Why is new development and construction allowed during drought and even during this water shortage emergency?
29. I am interested in water conservation. What rebates does ACWD offer residential and commercial customers?
30. I want to put in a new lawn; if I do, will there be restrictions on how much I can water it?
31. Why doesn't your lawn removal rebate program cover artificial turf or concrete if replacing my lawn with these saves water?
32. What is ACWD doing to reduce its water use?
33. Are there any restrictions for draining and filling my pool?
34. Why is the District flushing mains in a drought?
35. Why are some fire hydrants open with water discharging?
36. Why doesn't ACWD recapture the water discharged from fire hydrants in the Main Cleaning Program?
37. Does the State of California offer a lawn removal rebate program I can participate in?
38. Will you be raising your $2/square foot rebate amount for your lawn removal program?
39. Will the District raise rates because of the drought?
40. With drought and fire season approaching, do you offer rebates for removal of other types of landscape, like trees?
41. If my water supply is terminated, how can I restore it?