I have a smart home water monitoring device attached to my water meter. What should I do? Is it the same as a new AMI meter?

A smart home water monitoring device is a great tool and can typically record water use at 1-minute intervals and be seen in real time in an app. The new AMI meter upgrade you will receive monitors use at 15-minute intervals and data is available the next day in the ACWD My Smart Water Connect customer portal and mobile app. This is the main difference between the two devices. However, as of now, some smart home water monitoring devices, such as the Flume, are not compatible with the ultra-sonic meters that ACWD is installing as part of the AMI upgrade.

 You will need to remove your smart home water monitoring device prior to the AMI upgrade. You will receive a door hanger within 10 working days before the installers arrive to upgrade the meter. If you do not remove your smart home water monitoring device beforehand, ACWD’s contractor will leave a door hanger indicating they cannot access the meter and request that you call the Installation Hotline: (844) 280-6521 to let our installation partners know when the device has been removed.

Show All Answers

1. What is AMI technology?
2. What are the benefits of AMI for me?
3. What does the AMI project mean for me?
4. I received a letter in the mail about this project. What does it mean?
5. I received a notice on my door about this project. What does it mean?
6. I received a visual, two-sided fact sheet about the project. What does it mean?
7. Why does ACWD need to upgrade my current water meter?
8. Why is ACWD doing this AMI Project now?
9. When will my water meter be upgraded? How will I know?
10. How can I prepare for my upgrade?
11. I have a smart home water monitoring device attached to my water meter. What should I do? Is it the same as a new AMI meter?
12. Will I need to do anything to sign up to receive my AMI meter upgrade?
13. Can I make an appointment for the upgrade?
14. After my meter was upgraded/replaced, my water was discolored. Is it still safe?
15. Have other water districts implemented AMI?
16. Is there a cost associated with these AMI improvements?
17. Will my information be secure?
18. Is AMI technology safe?
19. Is AMI technology a wise investment?
20. Will the AMI technology attach to the current manually read meter or will it be placed somewhere else on residents’ property?
21. How does the new AMI technology work, and how will the meters be read?
22. How will we be able to recognize the AMI technology installers? Will they be wearing ACWD uniforms?
23. Will ACWD be hiring installers locally?
24. How long will the installation take?
25. When will I be notified about when the installers will upgrade my meter?
26. There is someone else that has come to check my newly upgraded or replaced AMI compatible water meter, but they are not from Badger Meter or Professional Meters Inc. (PMI). Who are they?
27. I received a notice of a pre-existing customer leak. What does this mean? Why wasn’t my meter installed?
28. What if my question is not answered here?