Show All Answers
The AMI system will allow ACWD to further enhance current customer service and make available new services like leak alerts, online access to timely usage measurements and usage alerts to prevent surprise bills. This new class of meter reading technology will enable customers to better monitor and manage their water usage.
In the coming years, ACWD will begin to upgrade our current water meters with new, modern AMI-compatible meters. To accomplish this, ACWD will need to replace the meter currently serving your home or business requiring a short outage. This process is quick and easy. ACWD has selected an AMI technology that provides balance between customer service and responsible investment.
The implementation of AMI technology will help the District continue to improve the cost-effectiveness and value of District services. Additionally, ACWD is committed to outstanding customer service and promoting open communication with our customers, and AMI technology will further improve our ability to do just that. The District also has a long-standing commitment to stewardship of water resources and the environment, and AMI technology will also advance that tradition by further reducing the environmental impacts of our operations.
ACWD will upgrade meters in phases over the next three years. The first meters will be upgraded in March 2021, however the District and the AMI Deployment Contractor, Badger Meter Inc, are still finalizing the specific meter upgrade sequence. More details regarding phasing will be shared publicly and with you directly prior to installation.
Many of our meters are approaching the end of life and are not AMI compatible, so we will be upgrading the meters at these locations. The AMI device will attach to the meter in the meter box and be mounted to the underside of a new lid that will be installed as part of the meter replacement project.
The AMI technology employs a device that utilizes the cellular network, just like your mobile phone and also found in televisions and wireless home phones. This technology allows meters to be read remotely giving customers daily access to their water consumption data. Not only do the AMI device’s radio frequency (RF) waves fall below the level of what is recommended by the Federal Communications Commission (FCC), they are also less powerful than any mobile phone. Additionally, the AMI technology inside your water meter is located outside your house, which reduces contact with the RF waves.
ACWD has partnered with Badger Meter and Professional Meters, Inc (PMI) to install the AMI devices. PMI has successfully installed more than 1 million integrated meters, just like the ones you will be receiving, and are highly skilled at the installation process.
The PMI installation team will carry a letter for our customers that will explain their work on the new meters. The PMI and ACWD Advanced Meter logos will be on their uniforms, badges, and on their trucks. You will be able to recognize the PMI installation team, as they will wear a distinct uniform that includes a: