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Help Center
Starting & Stopping Service

How to Start or Stop Service
ACWD services Fremont, Newark and Union City. The person responsible for the account can start or stop service,

 By phone: Call Customer Service at (510) 668-4200, Monday-Friday, 8:00 a.m. to 5:00 p.m., excluding  
 In person:  Visit our main office at 43885 S. Grimmer Blvd., Fremont, CA 94538.
 Online: Request new or cancel water service online.    
    • Start new water service - all plumbing fixtures must be turned off.
    • Stop my water service - water may be turned off as early as 8:00 AM, Monday - Friday,            excluding legal holidays. PLEASE NOTE: In order to start the Stop Service process, you must have online account access.
 EmailEmail Customer Service.

ACWD requires at least one business day notice (before 5:00 p.m.) for the service start/stop date to take effect.

The following information will be requested:
  • Service address/location
  • Date to start/stop water service      
  • Mailing address, if applicable
  • Driver's license number 
  • Last four digits of your social security number or tax ID number for a business
  • Daytime telephone number  
  • Email address 

There is an account establishment field charge of $43.00 to start service that will appear on your first bill. After the request is received, a confirmation number will be provided and may be required for future reference. Customers are billed on a bimonthly basis.