ACWD’s Customer Service counter at our Grimmer Boulevard headquarters in Fremont is open weekdays between 9:00 a.m. and 4:00 p.m. and we are available to assist customers who wish to pay their bills and have account inquiries.
At this time, only the customer counter is open to the public and business-related to Development Services, Engineering, Groundwater Resources, Water Conservation, and other services continue to be conducted virtually until further notice.
1) Customers dropping off applications – preferably, mail in the completed application with any needed payments by check. Alternatively, use the front drop box to deposit the application and check, or email the completed application and send a check by mail.
2) Customers making payments for fees, charges, deposits, etc. – preferably, mail in a check. Alternatively, drop a check in the front drop box. A receipt can be sent by email or mail if requested.
3) In light of the COVID-19 pandemic, all in-person meetings have been suspended.
4) During normal business hours, staff will be available by phone or email to provide assistance and answer questions.
Customer Work Request Application
Use this application to request new or modified water services, such as installation, upgrade, relocation or removal of meters, fire services, or other field work by ACWD.
Are you working on a project which involves a new or modified fire service? Do you need to know the capacity of the water distribution system at a specific location? Fire Hydrant flow test information is typically needed for fire sprinkler system designs, water system designs, and insurance purposes.
Summary of common fees, charges and budgetary estimates related to new or modified water service.
Use this form to request utility maps showing the general location of ACWD facilities in the vicinity of your project or site, or record engineering drawings showing the plan and profile of specific ACWD water facilities.
ACWD Records Request Form
Use this form to request ACWD records other than maps and drawings.
Applies only to projects involving a public water main extension. This application must be completed and submitted prior to review of improvement plans by ACWD.
General requirements, policies and procedures for Developers with projects which will include public water main extensions or new public water system construction. Includes the basis and application of ACWD's development related fees and charges.
Standard Specifications and Drawings
ACWD standards for construction of public water facilities. Includes Standard Specifications, Standard Drawings and Approved Materials.
A listing of required and recommended water efficiency measures for residential and commercial developments.
Requirements, information, and forms related to cross connection control and backflow prevention devices.
Hydrant Meter Request Form
Used when water is needed from existing fire hydrants (example, construction water, dust control, street sweeping, etc.).
Customer Satisfaction Surveys
Tell us how we're doing! If you've done business with ACWD's Development Services division, we'd greatly appreciate your feedback.