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Alameda Creek Water Supply & Fish Passage

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1. What is the purpose of the projects along Alameda Creek?
2. Why is ACWD concerned about fish in Alameda Creek?
3. How will these projects improve fish passage?
4. Who is involved?
5. When and where will construction take place?
6. What construction impacts can be expected?
7. How will construction traffic be managed?
8. Will the Alameda Creek Trail be closed during construction?
9. Will dogs still be allowed in Shinn Meadow?
10. Will fishing be impacted at Quarry Lakes or Shinn Pond?
11. What is the cost of these projects and how will they be funded?
12. What are the environmental impacts of this project?
13. Why are the creek and pond levels so low, and how will this impact fish?
14. How can I get more information?

Bill Payment - Online Payment System Upgrade

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1. Why is ACWD upgrading its online billing and payment system?
2. When is the change taking place?
3. How will I be affected?
4. Are there fees for paying online?
5. How do I enroll?
6. I don’t want to enroll. Can I still make a payment online?
7. Why do I have to re-enroll in AutoPay or to receive an e-Bill?
8. Why can’t I enroll now?
9. Will I still be able to view my bill from my bank website?
10. What are some of the benefits of receiving my bill electronically?
11. What are some of the benefits of paying a bill online?

Bill Payment - Using the Online Payment System

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1. Do I have to enter an email address to make a payment?
2. Will I receive a confirmation email that my bill has been paid?
3. Do I need to register to pay a bill?
4. What forms of payment can I use online?
5. Which bills can I pay online?
6. Are there fees for paying online?
7. I forgot my Password, how do I access my account?
8. I received an email related to my bill, but it’s not from an ACWD email address. Who is invoicecloud.net?
9. How long does it take for online payments to process?
10. How long will my payment history be maintained?
11. Why do you need the last four digits of my social security number?
12. Will I be able to print a copy of my bill?
13. Why can’t I view my bills prior to July 2018?
14. Who do I contact with questions about my bill or if I’m having trouble using the online system?
15. I accidentally deleted my current email notification, what should I do?
16. Is my information secure?
17. Is my credit card and checking account information safe when I pay online?
18. What is PCI Compliance and why is it so important?

Bill Payment – AutoPay, Pay-by-Text, Paperless

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1. What is AutoPay?
2. What if I already have AutoPay set up with my bank?
3. What are scheduled payments?
4. What is the difference between AutoPay and a scheduled payment?
5. I’m signed up for AutoPay but do not see anything showing under “Upcoming Scheduled Payments.”
6. Can I cancel AutoPay?
7. If I sign up to Go Paperless, how will I receive my bills?
8. Can I start receiving paper bills again?
9. What is Account Linking?
10. What is Pay by Text?

Chloraminated Water & Your Pet Fish

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1. Why are chloramines toxic to fish?
2. Are chloramines toxic to both saltwater and freshwater fish?
3. Do chloramines pose a hazard to koi?
4. Will letting water sit for a few days cause chloramines to disappear?
5. Do chloramines have to be removed if only a small amount of water is added to an aquarium or pond to make up for evaporation loss?
6. Will a carbon filter remove chloramines?
7. Will reverse osmosis remove chloramines?
8. Will boiling remove chloramines from water?
9. Who can I contact if I have additional questions about chloramines?

Chlorine & Chlorination Byproducts FAQs

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1. Why is chlorine added to the tap water?
2. What are chlorination byproducts?
3. What steps has ACWD taken to ensure that chlorination byproducts are minimized?
4. Does ACWD meet current state and federal regulations for total trihalomethanes?

Customers - Customer Service

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1. What is the bimonthly service charge on my water bill?
2. How do I shut off my water?
3. Whose pipes are whose?
4. What are the white spots left on my car after I wash it?
5. How do I read my water meter?
6. Where is my water meter?
7. How do I start or stop my water service?
8. How often does ACWD replace my water meter?
9. Where can I pay my water bill?
10. What are the options for paying my ACWD water bill?
11. When is my bill due?
12. Why is ACWD just now charging a late fee?
13. Why is the late fee $5?
14. How can ACWD justify the $5 charge?
15. Can the new fees or charges be waived?
16. Are accounts with a payment arrangement charged a Reminder Notice Fee?
17. I mailed my payment before the due date. Why am I being charged a late fee?
18. My payment was deducted from my bank account on/before the due date. Why am I still being charged a Reminder Notice Fee?
19. I didn’t receive the regular bill. Do I still need to pay the Reminder Notice Fee?
20. I didn’t receive the door tag. Do I still need to pay the charge?
21. Why is there a field charge?

Customers - Understanding Backflow

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1. Can water flow backward?

Customers - Water Conservation

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1. Does ACWD have rebates for residential and commercial customers?
2. Does ACWD have a program where someone will come out to my residence to show me what I can do to save water?
3. I have noticed water waste occurring in my neighborhood, at work, etc. How do I report it?

Discolored Water FAQs

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1. Why is my drinking water discolored (yellow, brown, black)?
2. Is discolored water from these activities safe to drink?
3. What should I do if my drinking water becomes discolored?
4. After flushing my pipes, my cold water runs clear but my hot water is still discolored. What should I do?
5. My clothes have been stained by discolored water. What can I do to remove the stains?

Domestic Plumbing FAQs

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1. How do I shut off my water?
2. How do I disinfect a drain?
3. How do I heat-disinfect my water heater?
4. How do I flush a water heater?
5. I have a leak at my meter. Who is responsible for this repair, me or ACWD?
6. Who can I contact if I have additional questions?

Drought Resource Center

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1. What are ACWD's sources of supply?
2. Why are some fire hydrants open with water discharging?
3. Why doesn't ACWD recapture the water discharged from fire hydrants in the Main Cleaning Program?

Fluoridation FAQs

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1. Does ACWD fluoridate its water?
2. Why do you fluoridate the drinking water?
3. What is fluoride?
4. How much fluoride is added to my water?
5. How does ACWD monitor the fluoride level in my water?
6. What do health professionals say about fluoride?
7. What are the regulations on fluoridating drinking water?
8. Do statewide regulations regarding fluoridation apply to ACWD?
9. Should I use fluoride supplements?
10. Is fluoride okay for my pets?
11. If I have water filter, is it removing the fluoride?
12. If I do not want to drink fluoridated tap water, how can I remove the fluoride?
13. Which organizations endorse water fluoridation?

Lead Information

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1. What is lead?
2. How does it get into drinking water?
3. What is ACWD doing to keep lead out of my water?
4. How do I know ACWD's Corrosion Control Program is working?
5. What can I do to keep lead out of my water?
6. Can you test my water for me?
7. Where can I learn more about lead in drinking water?

Main

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1. Where can I find the answers to my frequently asked questions?
2. Is my tap water safe to drink?
3. How do I start or stop my water service?

Main Replacement and Seismic Upgrade Project (MRSUP)

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1. What is the purpose of the Main Replacement and Seismic Upgrade Program?
2. How can I stay up to date on the construction schedule?
3. Why are the construction projects spread over multiple years?
4. Who is paying for these projects?
5. How are you managing construction traffic?
6. How will you ensure safety at project sites during construction?
7. Will the quality of the water delivered to my home be affected?

Water for Emergencies

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1. How much water should I store?
2. Is bottled water from the grocery store suitable for storing?
3. More Water For Emergencies FAQs
4. Is it safe to store tap water for use during emergencies?
5. What type of container should I use to store the water?
6. How do I treat the tap water I am planning to store?
7. How often should I change my stored water?
8. I've used up my emergency water supply. Now what?
9. ACWD has issued a "boil water notice." What does this mean?
10. Can I purify my water with household bleach?
11. Are there any other important drinking water guidelines I should follow after a major earthquake?

Water Hardness FAQs

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1. What is the difference between hard and soft water?
2. What is the white residue I find at the bottom of my pots and tea kettle, and around my faucet fixtures? What can I do to get rid of it?
3. Is calcium carbonate bad for me?
4. What is my water hardness in grains/gallon?