Collection Policy

The collection policy for the Alameda County Water District is available to read in the languages listed below:

Reconnection Information

In order to restore water service, the amount due and a re-establishment fee, as stated in the Rate and Fee Schedule, must be credited to the account. Once payment is made, customers must call the District (510-668-4200) to ensure services are restored.

RE-ESTABLISHMENT FEES:

Monday – Friday:

Between 8:00 AM – 4:00 PM: $48.00

Between 4:01 PM – 7:59 AM: $150.00

Weekends or District recognized holidays will be charged an after-hours re-establishment fee of $150.00.

Payment Options:

Online – portal.acwd.org
Phone – 510-668-4200
Office – 43885 S Grimmer Blvd., Fremont, CA 94538
Business hours: Monday through Friday, 8:00 AM - 5:00 PM
Lobby hours: Monday through Friday, 9:00 AM - 4:00 PM
Closed weekends and holidays

ACWD accepts Check, Visa, Master Card, Discover, and Debit Card online and by phone, in addition to these payment methods, cash, check, and money order are accepted at the office.

Once payment is made, customers must call us to ensure services are restored.

Annual Service Discontinuations

Every year, Alameda County Water District will make available on this webpage the total number of Residential Services that were discontinued for inability to pay. Previous year counts will be available during the 1^st Quarter of every new year.

Residential Services	2022
Discontinued once during the year:	345
Discontinued more than once during the year:	43

Contact Us

By phone: Call Customer Service at (510) 668-4200, Monday-Friday, 8:00 a.m. to 5:00 p.m., excluding holidays.

In person: Visit our main office at 43885 S. Grimmer Blvd., Fremont, CA 94538.

Online: portal.acwd.org

Email: CustomerService@acwd.com

Collection Policy